SUPPORT
We endeavour to provide the best support and maintenance to all our customers to ensure our software runs efficiently throughout the licence agreement. Customers also gain access to our online reporting system including our latest software releases.
New, existing and potential customers are offered information and assistance to help make the most suitable choice in our products. Also, our friendly support team seek to resolve all enquiries within a timely manner for your convenience.
Contact us for further information.
Interested in trying ESATAN-TMS or ThermXL? A free trial of ESATAN-TMS and ThermXL is available when you request a software download.
Require a quote? Please request it from the get a quote page.
Our purchasable licences are valid for a 12-month duration in which on-going support and maintenance is included throughout the duration of the licence and delivery is completed by email.
Latest licences are released annually and are available to download for all customers. Notifications are also sent out for new releases to inform our customers about the added and improved features.
ESATAN-TMS support team provide a prompt response and use our expertise to provide a solution in the shortest possible time.
We can be contacted by:
ESATAN-TMS is developed to run on various operating systems. Platform Requirements for r7 are:
Windows 7 (64-bit) - Java version: 1.7.0_45 (64-bit), graphics card: 1024MB minimum memory with 2048MB (recommended).
Linux, Kernel No. 2.6.16.21-0-0.25 (64-bit OS) - Java version: 1.7.0_45 (64-bit), graphics card: 1024MB minimum memory with 2048MB (recommended).
See the Installation Notes for more details.
We offer free online demonstrations to provide an overview of ESATAN-TMS functionality upon request and it is not essential for our software to be installed prior to the demo. You will also have the opportunity to ask further questions about our software during the demo should you wish to find out more information.
Please contact us to arrange a demonstration.
We also have a set of video clips designed to help you complete common tasks that you may wish to carry out when using our software. These videos can be viewed the videos Helpdesk page (login required).
Our team can assist you with thermal analysis modelling if you are short of resources, or you encounter difficulties.
Our expertise and experience enable us to help you create your desired model, or even create it for you, so do contact us for further assistance.